Innovation Report Card

We are creating a culture of innovation in city government, helping Salt Lake City to modernize business processes, standardize our approach to project management, improve public transparency, streamline inefficiencies, and promote the use of data to drive decisions.

2021 Goals

Launch the Innovation Department to drive projects that make city government more nimble, efficient, and cohesive.

Complete

Use projects and initiatives to build new cross-departmental teams, identify hidden human talent, realign resources, and eliminate outdated and ineffective functions.

Complete

Improve building permitting processes and accessibility by implementing a single point-of-contact concierge model for developers.

Complete

Continue building out digital equity infrastructure and policy, particularly to build on the work the Youth & Family team is doing to support online learning.

In Progress

Continue the capital asset management work to support projects and goals that require long-term capital investment and best use and leverage funding streams.

Complete

COMPLETE: Launch the Innovation Department to drive projects that make city government more nimble, efficient, and cohesive.

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Salt Lake City’s first Innovation Team is up and running, working to make the City more efficient, nimble and cohesive. Announced by Mayor Erin Mendenhall in her State of the City address in January, the Innovation Team is focused on streamlining and implementing major projects that promise to simplify the City’s internal and public-facing processes. Click here to learn more about the Innovation Team started in February 2021.

COMPLETE: Use projects and initiatives to build new cross-departmental teams, identify hidden human talent, realign resources, and eliminate outdated and ineffective functions

COMPLETE: Improve building permitting processes and accessibility by implementing a single point-of-contact concierge model for developers.

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The Community & Neighborhoods Department hired a Building Services and Economic Development Coordinator to serve as a single-point-of-contact for customers needing assistance navigating the permitting processes. The City also kicked off the Development Advisor Forum, which facilitates partnerships between the City and developers and contractors in the construction industry.

IN PROGRESS: Continue building out digital equity infrastructure and policy, particularly to build on the work the Youth & Family team is doing to support online learning.

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Several sites in process of implementation that will be completed by fiscal year end.

COMPLETE: Continue the capital asset management work to support projects and goals that require long-term capital investment and best use and leverage funding streams.